An optimization usability of information system project resources: using a QFD and Zero-One Goal Programming for reflection customer wants

Abstract

This paper demonstrates the application of a Quality Function Deployment (QFD) and Zero-One Goal Programming model for selecting interdependent information system projects. Although there are lots of prior research for information system (IS) project selection, there are a few research for interdependent IS project selection. Effective project evaluation necessities incorporating the many conflicting objectives of decision maker(s) into decision models. Among the many proposed methodologies of multi-criteria decision making (MCDM), Goal Programming (GP) is the most popular and widely used.

The model departs from an earlier GP formulation of the problem that suggested QFD method for selection of priorities among the considered attributes or criteria. The application of the proposed methodology illustrated through an example.