CRM 패키지 도입전후의 사용자 평가 변화 분석 : 한국에서의 siebel과 SAP 사례Users' expectation and its changes after the implementation of CRM packages : siebel and SAP packages in Korea
- Advisors
- 이재규researcher; Lee, Jae-Kyuresearcher
- Description
- 한국과학기술원 : 경영정보전공,
- Publisher
- 한국과학기술원
- Issue Date
- 2003
- Identifier
- 181397/325007 / 020013811
- Language
- kor
- Description
학위논문(석사) - 한국과학기술원 : 경영정보전공, 2003.2, [ v, 58 p. ]
- Keywords
SAP; Siebel; CRM 패키지; 사용자 만족도; Users`` satisfaction; SAP; Siebel; CRM Packages
- Appears in Collection
- KGSM-Theses_Master(석사논문)
- Files in This Item
- There are no files associated with this item.
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