Empathy Bot: Conversational Service for Psychiatric Counseling with Chat Assistant

Abstract

There are earlier studies for psychiatric counseling using chat bots. These studies have not considered the user's emotional status and ethical judgment to provide interventions. This paper proposes an intelligent assistant for psychiatric counseling that understands dialogues using high-level features of natural language understanding, and multi-modal emotion recognition. A response generation model using machine leaning provides suitable responses for clinical psychiatric counseling.