조직갈등관리: 인지맵 기반접근

Abstract

As organizations have come to be more complex and diverse, managemenet has come to spend an increasing proportion of its time and efforts in handling organizational conflict. Moreover, organizational conflict problems are often not recognized until the balance of interests is destroyed or a radical organizational change such as BPR takes place. Once an organizational conflict arises, however, it reduces corporate synergy seriously, leading to organizational ineffectiveness. Therefore, it is important to identify the casue of organizational conflict in advance and resolve it based on the proper a method that facilitates diagnosing potential organizational conflict and determing appropriate strategy to the conflict, based on the analysis of cognitive maps. To support the application of the method in the real world context, a computerized tool is introduced. The working procedures of the method and the features of the tool are illustrated with their application to the real case of the cable TV home shopping company.