Social visualization and negotiation: Effects of feedback configuration and status

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We describe a social visualization system that monitors the vocal arousal levels of the participants in a simulated two-party employment negotiation. In a 3x2 factorial experiment (N = 84), we manipulate two variables of interest for social visualization systems: the feedback configuration of the system's display (participants receive self feedback vs. partner feedback vs. no feedback) and the status of the interactants (high vs. low). Receiving feedback about one's own arousal level has negative consequences for performance in and feelings about the negotiation. Receiving feedback about one's partner's arousal level interacts with status: high-status individuals benefit from the visualization, while low-status individuals do not. © 2012 ACM.
Publisher
ACM Special Interest Group on Computer-Human Interaction (SIGCHI)
Issue Date
2012-02-15
Language
English
Citation

ACM 2012 Conference on Computer Supported Cooperative Work, CSCW'12, pp.1081 - 1090

DOI
10.1145/2145204.2145365
URI
http://hdl.handle.net/10203/222592
Appears in Collection
CS-Conference Papers(학술회의논문)
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