품질 기능 전개를 이용한 정보시스템 개발 우선순위 결정방법: 자동차 회사 적용사례를 중심으로

Abstract

In a competitive environment, selecting and effectively pursing the right information system investments can be a key factor in sustaining corporate viability and prosperity. This study applies quality function deployment(QFD) to the determination of information system development priority. The intent of QFD is to incorporate the needs of a customer through the various stages of product planning and manufacturing into a final product. The basic idea of our study is to translate the core competence and the competitive environment into the business strategy, and the critical success factors, and subsequently into determination of the information system development priority. The company case is illustrated step by step with real data of the company and motor market.