학위논문(석사) - 한국과학기술원 : 정보경영프로그램, 2015.8 ,[v, 64p :]
e-SERVQUAL; Customer Satisfaction; Kano; PCSI Index; Social Commerce; 서비스품질; e-서비스품질; 고객만족; 카노; 잠재적고객만족개선지수; 소셜커머스; Quality of Service
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.