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Epidemic modeling of sentiment diffusion on web forums Choi, Minnseok; Pyon, Chong Un; Woo, Jiyoung, Advanced Science Letters, v.23, no.10, pp.10477 - 10480, 2017-10 |
Service improvement by business process management using customer complaints in financial service industry Pyon, Chong Un; Woo, Ji Young; Park, Sang Chan, EXPERT SYSTEMS WITH APPLICATIONS, v.38, no.4, pp.3267 - 3279, 2011-04 |
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