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NO	Title, Author(s) (Publication Title, Volume Issue, Page, Issue Date)
1	The effect of attitude and perception on consumer complaint intentions Kim, Chulmin; Kim, Soung Hie; Im, Subin; Shin, Changhoon, Journal of Consumer Marketing, v.20, no.4, pp.352 - 371, 2003
2	고객 만족도와 고객 충성도의 관계에서 공간 의존성과 공간 변화성에 대한 연구- 유통 산업에 대한 시사점 - 배영한; 유승훈; 강문영, 유통연구, v.21, no.4, pp.1 - 24, 2016-10
3	Does customer satisfaction matter to managers' earnings forecasts and stock returns? Lee, Jenny (Jiyeon); Lim, Youngdeok; Oh, Hyung Il, EUROPEAN JOURNAL OF MARKETING, v.52, no.9-10, pp.2026 - 2051, 2018-09

Title, Author(s) (Publication Title, Volume Issue, Page, Issue Date)

Kim, Chulmin; Kim, Soung Hie; Im, Subin; Shin, Changhoon, Journal of Consumer Marketing, v.20, no.4, pp.352 - 371, 2003

배영한; 유승훈; 강문영, 유통연구, v.21, no.4, pp.1 - 24, 2016-10

Lee, Jenny (Jiyeon); Lim, Youngdeok; Oh, Hyung Il, EUROPEAN JOURNAL OF MARKETING, v.52, no.9-10, pp.2026 - 2051, 2018-09

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