Developing a business performance evaluation system: an analytic hierarchical model

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A good business performance measurement system is a very effective tool to motivate and monitor employees of a company. Although interest in creating performance measurement models is widespread, a well-designed system is rare. To be successful in today's competitive environment, a good performance measurement systems should incorporate strategic success factors. The model proposed in this study uses a three-level hierarchical schema to combine financial and nonfinancial performance measures and emphasizes external as well as internal business performance measures. In comparison with previous methods, such a method is more likely to cover a broader set of measures that include operational as well as strategic control. A prototype based on the analytic hierarchical model can be applied to other business situations.
Publisher
Taylor and Francis Inc.
Issue Date
1995-06
Language
English
Citation

Engineering Economist , v.40, no.4, pp.343 - 357

ISSN
0013-791X
URI
http://hdl.handle.net/10203/71354
Appears in Collection
MT-Journal Papers(저널논문)
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