DC Field | Value | Language |
---|---|---|
dc.contributor.author | Kim, Young-Gul | ko |
dc.contributor.author | Kim, Hee Woong | ko |
dc.contributor.author | Yoon, Jae Wook | ko |
dc.contributor.author | Ryu, Ho Sung | ko |
dc.date.accessioned | 2008-04-21T08:00:23Z | - |
dc.date.available | 2008-04-21T08:00:23Z | - |
dc.date.created | 2012-02-06 | - |
dc.date.created | 2012-02-06 | - |
dc.date.issued | 1996-01 | - |
dc.identifier.citation | 29th Hawaii International Conference on System Sciences, 1996, pp.62 - 71 | - |
dc.identifier.uri | http://hdl.handle.net/10203/4026 | - |
dc.description.abstract | Organizational decision support systems (ODSS) are a new type of decision support systems (DSS) focusing on the organization wide issues rather than individual, group, or departmental issues. Because of its organization wide scope, a typical ODSS cuts across organizational functions or hierarchical layers. Thus, seamless integration with organization's diverse IS applications running on heterogeneous platforms becomes a critical issue for building a successful ODSS. We analyze the Korea Telecom (KT)'s Operations and Maintenance (O&M) division focusing on its investment strategies. We develop a conceptual framework which links O&M investment decisions to performance of its operational branches across the nation. In this framework, performance of each local branch is evaluated on two dimensions: quality of service (QOS) and difficulty of the local operating environment (CDI: context difficulty index). This approach will enable O&M management to explicate the major causes behind differences in service quality among local branches and to determine proper scale and area of O&M investment for competing branches. To support the above framework, we also develop a prototype for the KTOM-ODSS with an EIS like user friendly interface. When a complete ODSS is implemented on top of various KT transaction processing systems, it will become a critical component of the O&M Integrated Decision Support Environment (IDSE). | - |
dc.language | English | - |
dc.language.iso | en_US | en |
dc.publisher | IEEE | - |
dc.title | Building an organizational decision support system for investment performace management: Korea telecom case | - |
dc.type | Conference | - |
dc.identifier.scopusid | 2-s2.0-85067915271 | - |
dc.type.rims | CONF | - |
dc.citation.beginningpage | 62 | - |
dc.citation.endingpage | 71 | - |
dc.citation.publicationname | 29th Hawaii International Conference on System Sciences, 1996 | - |
dc.identifier.conferencecountry | US | - |
dc.embargo.liftdate | 9999-12-31 | - |
dc.embargo.terms | 9999-12-31 | - |
dc.contributor.localauthor | Kim, Young-Gul | - |
dc.contributor.nonIdAuthor | Kim, Hee Woong | - |
dc.contributor.nonIdAuthor | Yoon, Jae Wook | - |
dc.contributor.nonIdAuthor | Ryu, Ho Sung | - |
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