E-government service use intentions in Afghanistan: technology adoption and the digital divide in a war-torn country

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In this article, we developed and tested an integrated model to predict intention to use e-government services by combining the concepts of technology adoption, the digital divide, and conflict literature through surveys of 360 citizens of Afghanistan. Using a partial least squares approach, we found that components of the access divide and the social divide have significant effects on intentions to use e-government services, and that the perceived intensity of civil conflict and perceived behavioral conflict moderate certain predictors of intention to use e-government services. Implications for e-government service adoption and delivery in digitally divided conflict zones in the contexts of research, policy and practice are also discussed.
Publisher
SAGE PUBLICATIONS LTD
Issue Date
2012-11
Language
English
Article Type
Article
Keywords

INFORMATION-TECHNOLOGY; SYSTEM-DEVELOPMENT; EVERYDAY LIFE; CONFLICT; ACCEPTANCE; MANAGEMENT; INTERNET; CHALLENGES; MODEL; VALIDATION

Citation

INFORMATION DEVELOPMENT, v.28, no.4, pp.281 - 299

ISSN
0266-6669
DOI
10.1177/0266666912438879
URI
http://hdl.handle.net/10203/250876
Appears in Collection
MG-Journal Papers(저널논문)RIMS Journal Papers
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