DC Field | Value | Language |
---|---|---|
dc.contributor.author | Kim, Kwang Jae | - |
dc.contributor.author | Ahn, Jae-Hyeon | - |
dc.date.accessioned | 2008-07-28T06:32:56Z | - |
dc.date.available | 2008-07-28T06:32:56Z | - |
dc.date.created | 2012-02-06 | - |
dc.date.issued | 1999 | - |
dc.identifier.citation | 26th International Conference on Computers and Industrial Engineering, v., no., pp.453457 - | - |
dc.identifier.uri | http://hdl.handle.net/10203/6577 | - |
dc.description.abstract | This paper discusses the application of QFD to the selection of project initiatives using a case in the telecommunications industry. Twelve project initiatives were proposed with the purpose of improving eight attributes which are considered important in enhancing customer satisfaction. Then, a 0/1 non-linear integer programming model was developed to select a set of project initiatives among the candidates under the system and budget constrainsts. The model identified the optimal set of project initiatives which would maximize the expected incremental profit. A sensitivity analysis and its managerial implications were also discussed. | - |
dc.language | ENG | - |
dc.language.iso | en_US | en |
dc.publisher | International Conference of Computers and Industrial Engineering | - |
dc.title | Selection of project initiatives using QFD: a case study on telecommunications industry | - |
dc.type | Conference | - |
dc.type.rims | CONF | - |
dc.citation.beginningpage | 453457 | - |
dc.citation.publicationname | 26th International Conference on Computers and Industrial Engineering | - |
dc.identifier.conferencecountry | Australia | - |
dc.identifier.conferencecountry | Australia | - |
dc.contributor.localauthor | Ahn, Jae-Hyeon | - |
dc.contributor.nonIdAuthor | Kim, Kwang Jae | - |
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