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CEO’s Apology in Twitter: A Case Study of the Fake Beef Labeling Incident by E-Mart Park, Jaram; Kim, Hoh; Cha, Meeyoung; Jeong, Jaeseung, 3rd Social Informatics (Lecture Notes in Computer Science), pp.300 - 303, SocInfo'11, 2011-11-18 |
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