(The) applicability of intelligent software agent in e-Government

Abstract

The intelligent software agent is software program that can perform specific tasks autonomously on the user’s behalf. Software agents can be classified with the help of a very useful framework; information agent, cooperation agent, and transaction agent. This is the time when the concept of e-Government emerged is and the necessity of e-Government is stressed. The approach to e-Government can be differentiated into three dimensions; smart government which deals with the internal process innovation, satisfying government which concerns with the external service to the private sector (the public and companies) which is the customer of government, infrastructure of e-Government with supports all the other components from the bottom. These three different dimensions were reviewed from the viewpoint of 4-phased developmental model of e-Government. Reflecting results of those studies I identified the limitations of current researches and showed the necessity of software agent in e-Government. Moreover, I suggested some intelligent software agent cases which are very useful and eligible for e-Government. I tried to show a practicable roadmap and potential for employing software agent in a relevant part of government.