DC Field | Value | Language |
---|---|---|
dc.contributor.advisor | 김성희 | - |
dc.contributor.advisor | Kim, Soung-Hie | - |
dc.contributor.author | 이창기 | - |
dc.contributor.author | Lee, Chang-Ki | - |
dc.date.accessioned | 2011-12-27T02:05:15Z | - |
dc.date.available | 2011-12-27T02:05:15Z | - |
dc.date.issued | 2001 | - |
dc.identifier.uri | http://library.kaist.ac.kr/search/detail/view.do?bibCtrlNo=165931&flag=dissertation | - |
dc.identifier.uri | http://hdl.handle.net/10203/53143 | - |
dc.description | 학위논문(석사) - 한국과학기술원 : 경영공학전공, 2001.2, [ iv, 56, [6] p. ] | - |
dc.language | kor | - |
dc.publisher | 한국과학기술원 | - |
dc.subject | 인터넷 쇼핑몰 | - |
dc.subject | 웹 소비자 | - |
dc.subject | 불만처리 | - |
dc.subject | complaint handling | - |
dc.subject | service recovery | - |
dc.subject | Web customer | - |
dc.subject | internet shopping mall | - |
dc.title | 인터넷 쇼핑몰의 불만처리 품질 수준이 웹 소비자의 고객충성도에 미치는 영향에 관한 연구 | - |
dc.title.alternative | A study on the impact of Internet shopping mall’s complaint handling on web customer’s loyalty | - |
dc.type | Thesis(Master) | - |
dc.identifier.CNRN | 165931/325007 | - |
dc.description.department | 한국과학기술원 : 경영공학전공, | - |
dc.identifier.uid | 000993435 | - |
dc.contributor.localauthor | 김성희 | - |
dc.contributor.localauthor | Kim, Soung-Hie | - |
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