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Managing bad news in social media: A case study on Domino's Pizza crisis

Park, Jaram; Cha, Meeyoung; Kim, Hoh; Jeong, Jaeseung, 6th International AAAI Conference on Weblogs and Social Media, ICWSM 2012, pp.282 - 289, Association for the Advancement of Artificial Intelligence (AAAI), 2012-06-04

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