Designing Online Mediation for the New Normal

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The power of design for looking deep into people's concerns and coming up with creative solutions to resolve issues can be unleashed in defusing a hostile situation before it escalates to an expensive and damaging litigation. Everything has changed around the world this past year, including an increased number of disputes stemming from pandemic-induced disruptions. Design has a role to play in developing systems for resolving these issues.
Publisher
Design Management Institute (Wiley)
Issue Date
2021-06
Language
English
Citation

dmi:Review, v.32, no.2, pp.26 - 33

ISSN
1948-7169
DOI
10.1111/drev.12261
URI
http://hdl.handle.net/10203/285384
Appears in Collection
ID-Journal Papers(저널논문)
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