Case study on estimating the financial impact of IT process alignment

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dc.contributor.authorPark, E.ko
dc.contributor.authorOhm, Jay Youngko
dc.contributor.authorKwon, S.J.ko
dc.date.accessioned2018-12-20T08:07:17Z-
dc.date.available2018-12-20T08:07:17Z-
dc.date.created2018-12-14-
dc.date.created2018-12-14-
dc.date.created2018-12-14-
dc.date.issued2018-
dc.identifier.citationInternational Journal of Information Technology and Management, v.17, no.3, pp.217 - 236-
dc.identifier.issn1461-4111-
dc.identifier.urihttp://hdl.handle.net/10203/248798-
dc.description.abstractThe current study is designed to be used as supplementary material for potential professionals in the area of IT process alignment. This study deals with automation of trouble ticketing system. With this new technology, the company needs to properly align their IT processes with investment model and automation. The proper alignment will bring about dramatic improvements in their business performance. This case study walks through the major components in estimating the financial impact of IT process alignment. Copyright © 2018 Inderscience Enterprises Ltd.-
dc.languageEnglish-
dc.publisherInderscience Enterprises Ltd.-
dc.titleCase study on estimating the financial impact of IT process alignment-
dc.typeArticle-
dc.identifier.scopusid2-s2.0-85049535003-
dc.type.rimsART-
dc.citation.volume17-
dc.citation.issue3-
dc.citation.beginningpage217-
dc.citation.endingpage236-
dc.citation.publicationnameInternational Journal of Information Technology and Management-
dc.identifier.doi10.1504/IJITM.2018.092887-
dc.contributor.localauthorOhm, Jay Young-
dc.contributor.nonIdAuthorPark, E.-
dc.contributor.nonIdAuthorKwon, S.J.-
dc.description.isOpenAccessN-
dc.type.journalArticleArticle-
dc.subject.keywordAuthorIT consulting-
dc.subject.keywordAuthorIT process-
dc.subject.keywordAuthorTrouble ticketing system-
dc.subject.keywordPlusInformation technology-
dc.subject.keywordPlusBusiness performance-
dc.subject.keywordPlusFinancial impacts-
dc.subject.keywordPlusInvestment models-
dc.subject.keywordPlusIT consulting-
dc.subject.keywordPlusNew technologies-
dc.subject.keywordPlusTicketing systems-
dc.subject.keywordPlusTicket issuing machines-
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