Lead Time Reduction and Efficiency Enhancement Show Strong Interference with Customer Constraints in Banking Service Process Design

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This paper reports our results of applying engineering process design to the banking service of housing loan credit approval. Process design of manufacturing digitalizes the entire process and stacks independent judgments one by one; and process design for banking service has the same nature. A major difference between the two is that lead time reduction and work efficiency enhancement have strong interference with customer constraints in banking service, and weak in manufacturing. The interference is hard to eliminate because we cannot force the customer to always fill out the application forms in a complete manner.
Publisher
CIRP
Issue Date
2011
Keywords

Scheduling; Service; Bank

Citation

21st CIRP Design Conference

URI
http://hdl.handle.net/10203/23709
Appears in Collection
Proceedings of the 21st CIRP Design Conference
Files in This Item
-CIRP-Design-2011-Paper24-Nakao-et-al.pdf(217.91 kB)Download

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