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Assessing the effects of perceived service quality and customer satisfaction on behavioral intention in airline industry: using online review and text-mining Lim, Juhwan; Kim, Hye-jin, Marketing Science Conference 2019, INFORMS Society for Marketing Science, 2019-06-22 |
Comparisons of service quality perceptions between full service carriers and low cost carriers in airline travel Lim, Juhwan; Lee, Hyun Cheol, CURRENT ISSUES IN TOURISM, v.23, no.10, pp.1261 - 1276, 2020-05 |
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