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Customer attribution of service failure and its impact in social commerce environment Kim, Yaeeun; Chang, Younghoon; Wong, Siew Fan; Park, Myeong-Cheol, INTERNATIONAL JOURNAL OF ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT, v.8, no.1-3, pp.136 - 158, 2014-01 |
Who gets the blame for service failures? Attribution of responsibility toward robot versus human service providers and service firms Leo, Xuying; Huh, Young Eun, COMPUTERS IN HUMAN BEHAVIOR, v.113, pp.106520, 2020-12 |
정보 통신 서비스 부진요인 분석 및 신규서비스 개발 프로세스에의 적용 : 조직요인 중심으로 = Analysis of factors contributing to telecommunications service failures and its application to new service development process : focus on organizational traplink 김재영; Kim, Jae-Young; et al, 한국과학기술원, 2010 |
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