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Impact of customers' digital banking adoption on hidden defection: A combined analytical-empirical approach Son, Yoonseock; Kwon, Hyeokkoo Eric; Tayi, Giri K.; Oh, Wonseok, JOURNAL OF OPERATIONS MANAGEMENT, v.66, no.4, pp.418 - 440, 2020-06 |
Toward Sustainable Freemium Software: The Roles of User Satisfaction and Use Context Kim, Jongbum; Lee, Jeongho; Zo, Hangjung, JOURNAL OF ELECTRONIC COMMERCE RESEARCH, v.19, no.3, pp.201 - 222, 2018-08 |
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