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E-service quality competition through personalization under consumer privacy concerns Kim, Eunjin; Lee, Byungtae, ELECTRONIC COMMERCE RESEARCH AND APPLICATIONS, v.8, no.4, pp.182 - 190, 2009-07 |
전자 산업의 E-서비스품질이 제품 수리 서비스 만족도에 미치는 영향 = The effect of e-service quality on the customer satisfaction in an electronics industrylink 김종선; Kim, Jongsun; et al, 한국과학기술원, 2015 |
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