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A next generation multimedia call center for Internet commerce: IMC Moon, BK; Lee, Jae Kyu; Lee, KJ, JOURNAL OF ORGANIZATIONAL COMPUTING AND ELECTRONIC COMMERCE, v.10, no.4, pp.227 - 240, 2000 |
인터넷 쇼핑몰의 고객 지원 서비스에 관한 연구 = A study on customer support service of the internet shopping malllink 이규희; Lee, Kyu-Hee; et al, 한국과학기술원, 2001 |
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