vPMM: A value based process maturity model

Abstract

A business process maturity model provides standards and measures to organizations in assessing, defining and improving business processes, thereby guiding them to achieving business goals and values. In this paper, we present a business process maturity model called Value based Process Maturity Model (vPMM) that overcomes the limitations of the existing models. The vPMM is a model that can be used to determine the maturity of an organizations current business process practices by considering an organizations business value creation capability as well. It helps an organization set priorities for improving its product production and/or service provisioning using a proven strategy and for developing the capability required to accomplish its business values. © 2009 Springer-Verlag Berlin Heidelberg.