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| NO | Title, Author(s) (Publication Title, Volume Issue, Page, Issue Date) |
|---|---|
| e-CRM and Words of Mouth Kim, Eunjin; Lee, Byungtae, Asian eBusiness Workshop, pp.20 - 26, 2005 | |
| An Economic Anaysis of CRM with Network Externalities Kim, Eunjin; Lee, Byungtae, WISE2003, 2003 | |
| CRM and Incentives to Sharing Customer Information with Competitors Kim, Eunjin; Lee, Byungtae; Zhu, Kevin, WISE2005, pp.23 - 32, 2005 | |
| 기업의 온라인 고객 서비스가 기업의 수익 및 고객의 후생에 미치는 영향에 관한 연구 Kim, Eunjin; Lee, Byungtae, KMIS, pp.141 - 146, The Korea Society of Management Information Systems, 2007-06 | |
| Customer Selection in CRM implementation: Firms' strategies in the competitive market with network externality Kim, Eunjin; Lee, Byungtae, Proceedings of KORMS, pp.183 - 186, The Korean Operations Research and Management Science Society, 2003-11 |
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