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A CRM performance measurement framework: Its development process and application Kim, Hyung-Su; Kim, Young-Gul, INDUSTRIAL MARKETING MANAGEMENT, v.38, no.4, pp.477 - 489, 2009-05 |
Business Analytics Use in CRM: A Nomological Net From IT Competence to CRM Performance Nam, Dalwoo; Lee, Junyoung; Lee, Heeseok, INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT, v.45, pp.233 - 245, 2019-04 |
Translating corporate social responsibility into financial performance: Exploring roles of work engagement and strategic coherence Kim, Byung-Jik; Chang, Youngkyun; Kim, Tae-Hyun, CORPORATE SOCIAL RESPONSIBILITY AND ENVIRONMENTAL MANAGEMENT, v.30, no.5, pp.2555 - 2573, 2023-09 |
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