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Organizational Model-based Simulation Method : Process Innovation Application Kim, Hee-Woong; Kim, Young-Gul, European Simulation Symposium, pp.211 - 215, 1996 |
Rationalizing the customer service process Kim, Hee-Woong; Kim, Young-Gul, BUSINESS STRATEGY AND THE ENVIRONMENT, v.7, no.2, pp.139 - 156, 2001 |
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