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Self-service queuing = 셀프서비스에서의 대기 행렬 : 호혜성과 사회적 압력link Kim, Hanyeong; 김한영; Lee, Yun Shin; 이윤신; et al, 한국과학기술원, 2016 |
The Psychology of Queuing for Self-Service: Reciprocity and Social Pressure Kim, Hanyeong; Lee, Yun Shin; Park, Kun Soo, ADMINISTRATIVE SCIENCES, v.8, no.4, 2018-12 |
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