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Formation of e-satisfaction and repurchase intention: Moderating roles of computer self-efficacy and computer anxiety Lee, Heeseok; Choi, SY; Kang, Young Sik, EXPERT SYSTEMS WITH APPLICATIONS, v.36, pp.7848 - 7859, 2009-05 |
Understanding the role of an IT artifact in online service continuance: An extended perspective of user satisfaction Kang, Young Sik; Lee, Heeseok, COMPUTERS IN HUMAN BEHAVIOR, v.26, no.3, pp.353 - 364, 2010-05 |
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