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Should an agent be ignoring it? A study of verbal abuse types and conversational agents' response styles Chin, Hyojin; Yi, Mun Yong, 2019 CHI Conference on Human Factors in Computing Systems, CHI EA 2019, pp.1 - 6, Association for Computing Machinery, 2019-05-08 |
Voices that Care Differently: Understanding the Effectiveness of a Conversational Agent with an Alternative Empathy Orientation and Emotional Expressivity in Mitigating Verbal Abuse Chin, Hyojin; Yi, Mun Yong, INTERNATIONAL JOURNAL OF HUMAN-COMPUTER INTERACTION, v.38, no.12, pp.1153 - 1167, 2022-07 |
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