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A personalized defection detection and prevention procedure based on the self-organizing map and association rule mining: Applied to Online game site Song, Hee Seok; Kim, Jae Kyeong; Cho, Yeong Bin; Kim, Soung Hie, ARTIFICIAL INTELLIGENCE REVIEW, v.21, no.2, pp.161 - 184, 2004-04 |
Customer churn analysis: Churn determinants and mediation effects of partial defection in the Korean mobile telecommunications service industry Ahn, Jae-Hyeon; Han, Sang-Pil; Lee, Yung-Seop, TELECOMMUNICATIONS POLICY, v.30, no.10-11, pp.552 - 568, 2006 |
Customer resistance to churn in a mature mobile telecommunications market Kim, Seungyeon; Chang, Younghoon; Wong, Siew Fan; Park, Myeong-Cheol, INTERNATIONAL JOURNAL OF MOBILE COMMUNICATIONS, v.18, no.1, pp.41 - 66, 2020-01 |
From Accuracy to Diversity in Product Recommendations: Relationship Between Diversity and Customer Retention Park, Sung-Hyuk; Han, Sang Pil, INTERNATIONAL JOURNAL OF ELECTRONIC COMMERCE, v.18, no.2, pp.51 - 71, 2013-12 |
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