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Impact of customers' digital banking adoption on hidden defection: A combined analytical-empirical approach Son, Yoonseock; Kwon, Hyeokkoo Eric; Tayi, Giri K.; Oh, Wonseok, JOURNAL OF OPERATIONS MANAGEMENT, v.66, no.4, pp.418 - 440, 2020-06 |
Strategies for preventing defection based on the mean time to defection and their implementations on a self-organizing map Kim, Young Ae; Song, Hee Seok; Kim, Soung Hie, EXPERT SYSTEMS, v.22, no.5, pp.265 - 278, 2005-11 |
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