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Public service quality and customer satisfaction: exploring the attributes of service quality in the public sector Rhee, Seung-Kyu; Rha, June-Young, SERVICE INDUSTRIES JOURNAL, v.29, no.11, pp.1491 - 1512, 2009 |
Public service quality and customer satisfaction: exploring the attributes of service quality in the public sector Rhee, Seung-Kyu; Rha, June-Young, Service Industries Journal, Vol.29, No.11, pp.1491-1512, 2009-11 |
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