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Integration of firms resource and capability to implement enterprise CRM: A case study of a retail bank in Korea Kim, Hyung-Su; Kim, Young-Gul; Park, Chan-Wook, DECISION SUPPORT SYSTEMS, v.48, no.2, pp.313 - 322, 2010-01 |
종업원-고객-이익 사슬을 위한 효과적인 고용조정 : 사례연구 = Effective employment adjustments for a virtuous employee-customer-profit chain : a case studylink 고광일; Ko, Goang-Ill; et al, 한국과학기술원, 1999 |
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