서비스 혁신 연구:프레임워크와 연구이슈 Services Innovation:Research Framework and Research Issues

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The competitiveness of the service sector is driven by its productivity. Services innovation is essential to enhancing service productivity. This paper first presents a framework for services innovation. The framework consists of three main phases of a service lifecycle (namely, service development, service operation, and service improvement), which are supported by IT infrastructure and service R&D management functions. This paper then identifies major research issues that should be investigated in the near future. The current issues of three representative service industries (namely, healthcare service, telecommunications service, and financial service) are also discussed.
Publisher
대한산업공학회
Issue Date
2009-12
Language
Korean
Citation

대한산업공학회지, v.35, no.4, pp.226 - 247

ISSN
1225-0988
URI
http://hdl.handle.net/10203/97648
Appears in Collection
MA-Journal Papers(저널논문)IE-Journal Papers(저널논문)
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