Essays on electronic government in developing countries : a socio-technical perspective = 개발도상국들의전자정부 : 사회기술전망 a socio-technical perspective

E-government (EG) is defined as the practice of employing communication technologies such as the internet, mobile, fax, mail, and telephone to provide public service to citizens, businesses, and other government agencies. Developing countries (DCs), utilizing the late comer advantage, are mimicking paperless government with the expectation of reaping the same benefits enjoyed by developed countries. The move towards a paperless government can be justified by the numerous benefits associated with it; these include increased quality and efficiency of government services and operations. However, EG initiatives have not always been successful in DCs, mostly due to certain unique social, economic, technological, and environmental challenges associated with it. Therefore, the aim of this dissertation is to identify and to empirically investigate problems faced by EG in DCs which have been widely undermined and ignored in previous studies. The dissertation is composed of three essays. The goal of first essay, utilizing a scientometrics approach (science of analyzing science), is to analyze and synthesize EG literature that deals with the issues/topics related to DCs from the lens of socio-technical theory (STT). 145 articles from 7 core EG journals, published during the last decade, were selected and reviewed for analyzing EG literature related to DCs; the articles reviewed for this study address strengths, limitations, and future directions for EG researchers in DCs. We found that EG literature related to DCs has somewhat adopted a balanced approach and is moving away from a merely theoretical or conceptual bases toward an empirical foundation; however, the literature lacked depth and balance in terms of issues/topics discussed and methodologies applied. Furthermore, one of the prominent challenges of e-government in developing countries identified (in first essay) is low level of ICT literacy and skills of EG users. Therefore, the purpose of the second essay, utiliz...
Rho, Jae-Jeungresearcher노재정researcher
Issue Date
466294/325007  / 020085415

학위논문(박사) - 한국과학기술원 : 글로벌IT기술대학원프로그램, 2011.2, [ vii, 99 p. ]


conflict theory; digital skills & digital divide; socio-technical theory; Electronic government; developing countries; 디지털 숙련도; 갈등이론; 시민 갈등; 사회기술이론; 전자정부 연구

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