자료봉합분석을 이용한 가전산업에 있어서의 과학적인 고객만족 전략수립에 관한 연구 = A study on establishing scientific methodology to build customer satisfaction strategies applying data envelopment analysis in the consumer electronics industry

Advisors
박상찬researcherPark, Sang-Chanresearcher
Publisher
한국과학기술원
Issue Date
1997
Identifier
115716/325007 / 000953664
Language
kor
Description

학위논문(석사) - 한국과학기술원 : 테크노경영대학원, 1997.2, [ v, 117 p. ]

Keywords

자료봉합분석; 고객만족도 인덱스 조사; 고객만족; 귀납적 학습; Inductive learning; Data envelopment analysis; CSI; Customer satisfaction

URI
http://hdl.handle.net/10203/53889
Link
http://library.kaist.ac.kr/search/detail/view.do?bibCtrlNo=115716&flag=t
Appears in Collection
KGSM-Theses_Master(석사논문)
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