(An) exploratory study on determinants of e-Government service adoption

Abstract

The advent of information technology indeed has brought many changes in our lives. As information technology improves, the application of IT has been widely discussed and the governmental services could not be an exception. To provide the best services to citizens, many countries have tried and invested lots of efforts but in reality the outcome of e-Government services has not been identified yet. Korea, with one of the best information technology infrastructure in the world, has also pursued e-Government projects. Among many areas of e-Government services, this research focused on the G4C (Government for Citizens) projects. Based upon Technology Acceptance Model (TAM), this research tried to figure out what factors would affect the intention to adopt e-Government services. Perceived Quality of eGov-related services, Perceived Inherent Characteristics, and computer utilization & environment are the main axes in this research. Each item does affect the intention for e-Government services but it was found that Perceived Inherent Characteristics, which are derived from Technology Acceptance Model (TAM), performed a mediating role in the relationship of Perceived Quality of eGov-related services with the intention for e-Government services. Besides, computer utilization & environment had a moderating effect on the relationship of Perceived Inherent Characteristics with the intention for e-Government services. As a result, this research succeeded in finding out the factors that affect the intention for e-Government services. The mutual interaction, mediating effect, and moderating effect in the research model proved to be very interesting. Appreciation of the results in this research will produce useful insights for the e-Government services.