Success factors of business process management adoption = 성공적인 BPM 도입을 위한 수용요인에 관한 연구

Recently there have been a number of considerations for adopting Business Process Management (BPM) in order to accomplish management innovation. BPM redesigns and coordinates business processes in terms of automated steps and human involvement to fully maximize the value of involved people and systems. The purpose of BPM is to create an ideal, collaborative synergy between people and inter/intra-systems. While business visibility may be a very effective way to manage better, users of BPM may form a negative attitude toward it because it enables to monitor them to the unprecedented. In order to incorporate this particular nature of technology, this study examines the applicability of the Technology Acceptance Model (TAM). This study extends it with the adoption factors identified by other major process enabling technology, ERP related studies as well as employees`` perceptions toward organizations and explores the factors affecting the usage behavior of end-users. Finally we verify the existence of relationships between some organizational factors and core TAM. The model``s explanatory power, and the individual causal links that we postulate are evaluated by examining the acceptance of BPM among employees in various industries. Based on the study findings, implications for user technology acceptance research and BPM implementation or maintenance are discussed.
Advisors
Lee, Byung-Taeresearcher이병태researcher
Publisher
한국과학기술원
Issue Date
2006
Identifier
255607/325007  / 020043244
Language
eng
Description

학위논문(석사) - 한국과학기술원 : 경영공학전공, 2006.2, [ v, 53 p. ]

Keywords

Business Process Management; User Acceptance; 사용자 기술수용; BPM

URI
http://hdl.handle.net/10203/52561
Link
http://library.kaist.ac.kr/search/detail/view.do?bibCtrlNo=255607&flag=t
Appears in Collection
KGSM-Theses_Master(석사논문)
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