학위논문(석사) - 한국과학기술원 : 경영공학전공, 2004.2, [ vi, 66 p. ]
CUSTOMER RETENTION; DEFECTION PREVENTION; DEFECTION DETECTION; SOM; 데이타 마이닝; 마코브 체인; SOM; 고객 이탈 탐지 및 방지; A MARKOV CHAIN
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