Understanding outsourcing partnership: A comparison of three theoretical perspectives

In recent years, increasing attention has been paid to building a successful partnership between the customer and supplier of the information systems (IS) outsourcing services. The sources of influence in successful information services outsourcing partnerships were explored by means of a study of Korean firms involved in such activity. Six major partnership-related variables were identified, and three alternative models were formulated based on 1) a behavioral-attitudinal theory which considered mutual benefits, commitment, and predisposition as intervening variables between the action-based factors of shared knowledge, mutual dependency and organizational linkage, and outsourcing success; 2) a simple direct effects model without such intervening variables; and 3) a model is based on a theory of reasoned action where the roles of the need-based psychological factors and the action-based factors were reversed. The three models were compared using a survey of 225 organizations in Korea that have outsourced their IS. functions to external service providers. The findings indicate that the first-model built on the behavioral-attitudinal theory best explained outsourcing success.
Publisher
IEEE-Inst Electrical Electronics Engineers Inc
Issue Date
2005-02
Language
ENG
Keywords

STRUCTURAL EQUATION MODELS; BUYER-SELLER RELATIONSHIPS; INFORMATION-TECHNOLOGY; USER INVOLVEMENT; INTERORGANIZATIONAL RELATIONSHIPS; SYSTEMS; SUCCESS; MANAGEMENT; DETERMINANTS; TRUST

Citation

IEEE TRANSACTIONS ON ENGINEERING MANAGEMENT, v.52, no.1, pp.43 - 58

ISSN
0018-9391
URI
http://hdl.handle.net/10203/3956
Appears in Collection
KSIM-Journal Papers(저널논문)
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