서비스 품질, 고객만족, 고객충성도의 관계에 관한 국가간 비교 연구: 한국과 중국의 이동통신서비스를 중심으로 A Cross-National Study on the Relationship of Service Quality, Customer Satisfaction and Customer Loyalty in Mobile Telecommunication Services

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Publisher
한국통신학회
Issue Date
2004-01
Language
Korean
Citation

한국통신학회논문지, v.29, no.1B, pp.133 - 144

ISSN
1226-4717
URI
http://hdl.handle.net/10203/261542
Appears in Collection
MG-Journal Papers(저널논문)
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