Case study on estimating the financial impact of IT process alignment

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The current study is designed to be used as supplementary material for potential professionals in the area of IT process alignment. This study deals with automation of trouble ticketing system. With this new technology, the company needs to properly align their IT processes with investment model and automation. The proper alignment will bring about dramatic improvements in their business performance. This case study walks through the major components in estimating the financial impact of IT process alignment. Copyright © 2018 Inderscience Enterprises Ltd.
Publisher
Inderscience Enterprises Ltd.
Issue Date
2018
Language
English
Article Type
Article
Citation

International Journal of Information Technology and Management, v.17, no.3, pp.217 - 236

ISSN
1461-4111
DOI
10.1504/IJITM.2018.092887
URI
http://hdl.handle.net/10203/248798
Appears in Collection
MG-Journal Papers(저널논문)
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